American Airlines Grounds Nationwide Flights After IT Outage
At 18:30 PST, the fluorescent glare of the briefing room illuminated the faces of American Airlines executives, their expressions a mix of frustration and determination. The news was out: a widespread IT outage had brought American Airlines operations to a standstill, grounding flights across the U.S. — the latest in a series of disruptions that have plagued the airline industry in recent times. The Night of the Ground Stop: A Timeline of Disruptions In a matter of hours, the American Airlines news cycle had accelerated to a frenzy. At around 5:30 PST, the first alerts of an IT issue began...
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